At Uplevel Foods, we strive to deliver fresh, high-quality products and ensure your satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we are here to help. 1. Eligibility for Refunds Refund requests must be made within 7 days of receiving your order. To be eligible for a refund, the product must be: Unopened, unused, and in its original packaging, OR Damaged, defective, or not as described at the time of delivery. 2. Non-Refundable Items Perishable food items that have been opened or partially consumed. Products purchased during clearance or promotional sales (unless defective). Gift cards or digital vouchers. 3. Refund Process To request a refund, please contact us at [support@email.com] with your order number, details of the issue, and supporting photos (if applicable). Once your request is approved, your refund will be: Processed to your original method of payment within 7–10 business days, OR Issued as store credit, if preferred. 4. Exchanges If you received a defective or damaged item, we will replace it at no additional cost. 5. Shipping Costs Original shipping charges are non-refundable (except in cases where the error was ours). Return shipping costs, if applicable, will be the responsibility of the customer. 6. Contact Us If you have any questions about our refund policy, please reach out at: abanning@uplevelfoods.com